“We purchased this hose for our large front yard. It reaches right across our garden so we're able to water even the furtherest bed. After watering, retracting is a breeze. Very happy we bought this hose reel.”
“Received the item which was not usable the locking mechanism and vearing gear drive noisy and the gearing sounds really bad,there was no damage to the packaging so this was faulty from day dot and to make it worse we are in a high fire danger area needing the hose reel asap as my old hoselink bracket had broken,you pay for what you get and in this case I should have gone to Aldi I could have got 3 for the price.”
Hi Chris,
Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your experience with the Classic 30m Retractable Hose Reel. It’s understandably frustrating to receive a faulty product, especially when you need it urgently in a high fire danger area.
Your comments regarding the locking mechanism and the noise from the gearing are very concerning, and I will definitely pass your concerns along to our product team. We strive to provide high-quality products, and your insights are invaluable in helping us improve.
If you haven’t already, please reach out to our customer service team at 1300 900 617. They are ready to assist you with a solution to ensure you get the hose reel you need.
Thank you again for your review, and we hope to resolve this for you soon.
Best regards,
The Hoselink Team
