“So good that I’m tempted to purchase the extension hose as well. We are on acreage. Had some difficulty with installation on the side of colourbond trimdeck shed. Necessity dictated it had to be placed directly above a ridge profile so I required larger, longer screws. Size of hex head required a socket which would not fit into the recess where the securing holes were located. This could have been avoided if I could change position but couldn’t. A 5mm increase in recess diameter size would have been helpful. Using the hose is terrific and the shutoff mechanisms very easy to operate.”
Hi there, Thank you for sharing your experience with our retractable hose reel. We appreciate your satisfaction and the consideration of purchasing the extension hose for your acreage.We apologize for the difficulties you encountered during installation, especially regarding the placement above the ridge profile and the challenge with the recessed securing holes. Your feedback regarding the larger screws and the size of the recess diameter is valuable to us, as it helps us improve our products and provide better solutions for installation scenarios like yours.We're delighted to hear that using the hose has been terrific for you and that the shutoff mechanisms are easy to operate. If you have any further suggestions or if there is anything else we can assist you with, please don't hesitate to reach out to us.Thank you for choosing our product, and we hope to continue exceeding your expectations.
“So far so good, no issue. Only complaint is wish it should use standard adaptor instead of the proprietary ones. Even Apple is getting rid of their lightening ports.”
