“Both Customer Service and the Auto Hose Reel exceeded our expectations. We both find it easy to use and the rewind mechanism is smooth and effective. With a 30m length of hose on this reel I was somewhat apprehensive, when placing the order, as to whether or not my wife would have the strength to use it - given we have ANOTHER BRANDS much smaller auto unit, which she does have trouble using - not so with Hoselink, absolutely delighted with it. Fitting instructions and ALL components were clear, precise but above all quality. We were kept informed of what was happening (and when) all along the delivery process - with any delays in delivery explained and revised dates advised. Great to see an Aussie company delivering such fantastic products and excellent customer service.”
“I bought two of these and they are great (front and rear yards). Areas for improvement: For the front yard Hose Reel I have to attach and remove it from the bracket for each use. It would be great if a lockable device was available as an accessory to insert into the pin hole so that I could leave it in place.”
“It doesn't leak. It retracts all the way back. It doesn't 'blow apart'. It works! Just the way that it was advertised, and 2 months in, will never go back to 'standard' connections again!”
“We live on tank water in Central West NSW. We had seen the adds on TV and thought is was a good idea but never did anything about it- then we lost 10000 litres of water when our old hose fitting came apart in the middle of the night this was very frustrating and upsetting. So when I saw the hoselink stall at the National Field Days we thought we would give it a go. We love this hose and it's fittings!!! We are now kicking ourselves that we did not buy it earlier it could have saved us alot of lost water. I have recommended this product to family and friends and would highly recommend it to anyone else looking for a great hose and fittings. Thank you Hose Link”
“Absolutely love my new hose reel. I can't believe I have been using my old hose that I had to manually wind up for so long. It was definitely worth the money and will be buying another one for my back garden. This time to stop the water leaking from my tap onto our deck and for ease of winding up. Thank you for such a great product and glad to be supporting an Australian company.”
“We have been customers for several years, now owning two auto rewind reels and fittings and can say with confidence that the items and service provided by Hoselink are second to none. There have been a couple of issues that have been promptly addressed and we say thank you - nothing is too much trouble and if a defect is found, the item has been replaced. Pity more firms don't follow Hoselink's example.”
“We have spent quite a lot over the years on all kinds of garden hoses. Now however, we finally have one that we both are happy with! The entire unit is of high quality, but for me the best bit is the built in 'laziness helper'. I would always hate trying to get a stubborn garden hose, all covered in mud and grass clippings, to wind itself back onto the holder or plastic reel. I'd often just leave it lying around, which looked awful and really annoyed the other half. Now I just have to walk the hose back in, and the clever little mechanism inside the unit does all of the work for me. One things that would improve the unit is a second base mount being included. I know you can buy them separately, and I did try to find them on the site when I initially made my purchase, but had no luck. Do buy a second base unit though, because you'll end up throwing out all of your old, useless hoses, and will want to cart the new one around to different locations in the garden.”
