“Didn't know what I needed to make a fix to my house reel. Sent a photo of the broken part and it's replacement was quickly on its way. The original part lasted six years of weekly use. My only negative feed back was the need to create a DIY 'hosewinder' this might be out of reach for some people. So while the instructions to DIY were sent and very clear, the company needs to consider selling this as a part too.”
“I emailed regarding my nine year old reel. Some internal parts were no longer working. Hoselink looked up the purchase date and sent me the new parts along with instructions for replacing them. Excellent service from an Australian company. Prompt and reliable.”
“I purchased my hoselink reel and hose possibly 10 years ago and have been extremely happy with the product. Recently I pulled too hard on the unit on an angle and the feeder arm broke.I contacted Hoselink hoping the unit could be repaired and to buy a replacement part. I was pleased that they could organize the part, plus demo video on how to repair.I was blown away when they sent the part free of charge.What an organization!”
