“I purchased the first reel about 12 months ago and it is great well made worth the $250 price. This second one I bought recently feels cheap, is noisey when unreeling and doesn’t reel back up properly. The flow rate between the two reels is chalk and cheese the newest one cannot supply enough water to the pressure washer. Seems as though they may have changed suppliers for the reeling mechanism and gone for the cheaper option. The $250 price tag is not justifiable for the second reel unfortunately. Would not purchase again or recommend to a friend going off the performance of the most recently supplied reel. Slightly better than what you can get at your local Bunnings but for $250 pretty poor quality.”
Dear John,Thank you for sharing your feedback regarding your recent purchase of our reel. We sincerely apologize for the inconvenience and disappointment you experienced with the second reel.We strive to maintain consistent quality across all our products, and it is disheartening to learn that the second reel did not meet your expectations. We appreciate your loyalty as a returning customer and understand your frustration.We would like to make things right for you. Please reach out to our customer support team Hello@hoselink.com.au, providing your order details and a short description of the problems you encountered. Our dedicated team will be more than happy to assist you with a resolution.Once again, we apologize for the inconvenience caused, and we appreciate your understanding and patience.Kind Regards,The Hoselink Team.
“It would have been better if you had mentioned that the hoselink system doesn't connect to any standard traditional 'Gardenia style' Australian hose fittings; or included an adaptor kitCheers”
