“It was easy to put together with your YouTube that you’ve kindly emailed. And it works perfectly. So easy to reel in and to pull out. Quality product and fast delivery. Many thanks.”
“I had a small issue with a broken handle and due to it being under warranty I was promptly provided with a replacement. This type of company service just doesn’t exist these days, thank you Hoselink for being a reputable and supportive business to your customers.I have no hesitation in buying from Hoselink at all, and because of how they look after their clients they are my first port of call for any of my gardening needs.”
Hi Jody Thank you for your kind words and your continued support. We're thrilled to hear that we were able to promptly assist you with the broken handle under warranty, and that you appreciate our commitment to providing excellent customer service.We take pride in being a reputable and supportive business, and it means a lot to us that you consider us your first choice for your gardening needs. Your satisfaction and loyalty are incredibly important to us, and we will continue to strive to exceed your expectations.Thank you for your trust in Hoselink, and we look forward to serving you in the future for all your gardening needs.Kind regardsHoselink Team
“Very happy with the product, I did find the instructions on how to fit the water inlet a little confusing as the diagram was hard to see the lever. Apart from that I was happy with the purchase.”
Hi Paul,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you're very happy with your recent purchase. However, we apologise for any confusion you experienced regarding the instructions on how to fit the water inlet.We appreciate your feedback regarding the diagram and its clarity. We will take this into consideration and explore ways to improve the instructions to ensure they are more user-friendly and easier to follow.Kind Regards,The Hoselink Team
“This was in part my Mother's Day gift - at my request.It's exactly what I was after for use in the front yard, a portable hose reel I could put away. I'm extremely happy with it's quality. I added the adapters so we could use the existing hose we already have”
Hi there, Thank you for sharing your positive feedback with us. We are delighted to hear that the portable hose reel met your expectations and was exactly what you were looking for to use in your front yard. It's wonderful to know that you are extremely happy with its quality.We appreciate your mention of adding the adapters to use your existing hose, as it demonstrates the versatility and convenience of our products.If you have any further questions or if there is anything else we can assist you with, please feel free to reach out. Your satisfaction is important to us, and we are here to help.Thank you for choosing our product, and we hope it continues to serve you well.Kind regards, The Hoselink Team
“Hose link have honestly literally in the true sense of the word gone above and beyond for me.I was given a hose and the cart- the lot for a Christmas present. I wanted to get a couple of other parts for it... Hose link acutally sent me the parts for free- with a cap that can i just say, is exactly the right size and in one of my favourite colors- olive green! Staff spent generous amounts of time with me, helping me to understand how my hose and cart works etc- each of the staff i dealt with were positive and supportive. I highly recommend this smaller, Australian owned company above any other. This is the sort of business I want to support moving forward. Fully Australian and 100% family owned.Thankyou so much Hoselink- you have been kind, generous and helpful.”
