“I find it good it's what I needed, but the instructions didn't specify that the black adaptor / connector was to go where the hose is below and not the tap, but the customer service lady was great she helped me sort out the problem as before I had it the other way around and it was leaking terribly. My only disappointment is that I saw Hoselink advertise on TV as Australian Owned, I was happy about that as I want to support Australian industries (workers) BUT I was very disappointed when I saw 'Made in China if I'd known that before I wouldn't have purchased.”
“So great to use. Can’t fault product can’t fault customer service. We have lots of their products now andYES they are as good as they say they are. We love them and just wished we had bought them years ago”
“Only just unpacked the box today. I had contractors working in the backyard doing paving till second week in Nov and since then I’ve been helping renovate my father’s house.Today is my first day free since early Nov so I thought I’d reward myself and do some gardening and unpack my new Hoselink hose.What a nightmare.Installation took 30 mins with difficult to line up screws for the legsThen the fun began !!!!! The preinstalled hose was tangled inside the box. I then spent the next hour plus untangling a hose that didn’t want to be untangled. Part of the hose is damaged it had a kink in it and is permanently pushed in.Relatively painful to use compared to the Hoselink automatic reel it was bought to replace. So far I hateOnly just unpacked the box today. I had contractors working in the backyard doing paving till second week in Nov and since then I’ve been helping renovate my father’s house.Today is my first day free since early Nov so I thought I’d reward myself and do some gardening and unpack my new Hoselink hose.What a nightmare.Relatively painful / heavy to use compared to the Hoselink automatic reel it was bought to replace. So far I hate it!!!!Hose seems poorer quality to the automatic Hoselink reel. Hate it hate it!”
Hi Julie,Thank you for taking the time to leave a review on the Metal Hose Reel Box with 30m Hose.We are very sorry to learn of your disappointment with the product and definitely understand your frustration here.Please contact our customer service team on 1300 900 617 to discuss the matter.Kind regards,The Hoselink Team
“really love this product. the only thing i would say is the box needs to be weighted down as when the hose is pulled out it tends to move, maybe this will change when it has been used a bit more and things flow a bit.”
