“Great idea would have been better if constructed better. One of the legs didn’t attach properly so is a bit wonky. I may need to try a different type of hose, one that is a bit more flexible as rewinding can be a bit of a wrestle. It does the job and has nice aesthetics but is not without its frustrations. Would recommend but with a disclaimer.”
“We are huge fans of Hoselink products and have retractable hoses that have withstood a decade in the harsh North Queensland outback, However the Metal Hose Link Box is terrible. It tangles everytime we wind and unwind it. The feed mechanism simply doesn't work. Honestly its worse than a tangled pile of hose in the driveway.”
Hi Nicole, thank you for your review. Extremely sorry to hear you are not happy with your Hose Reel Box. It does sound like there is a problem with the feed mechanism as you have mentioned, this should move smoothly within the box to ensure the hose is layered correctly internally. Thus, making it easy to retract and pull out. We would love to get this problem rectified for you therefore, please contact us directly on 1300 900 617 or hello@hoselink.com.au Thanks, The Hoselink Team
“Poor quality product which is obviously made to a price. One of the feet doesn’t stay on due to retaining nut came threaded. Our previous purchase showed up with the gun leaking out of brass fitting on the back. Very unhappy with Hoselink.”
Hi Adam, really sorry to hear about the problems you have experienced with your Hoselink purchases, this is very disappointing to hear. Our faults rate across all products is under 1% therefore, it sounds like you have just been really unlucky with these issues. Due to the nut being cross-threaded, we have organised for a replacement box to be sent out to you. Also, we can see a replacement part has already been sent out for the spray gun but we are going to organise a replacement of our comfort 8-pattern sprayer to be sent out to you. This sprayer has been designed from scratch by ourselves and we are sure you will be happy with the quality. We really hope to restore your faith in our products, quality and service. If you have any further problems, please do not hesitate to get in touch. Kind regards, The Hoselink Team
“It is a perfect hose for my swimming pool area and it is long enough to reach almost all the corners of my front yard. Although I have to manually wind the hose back in the case, it is easy enough and does not feel like a big chore.”
“I hooked up the unit and was ready to go. Unfortunately when i turned the water on i had no water coming out. I thought maybe one of the fittings was installelled back to front preventing the flow of water. Still no water. Next step twas to unreel all the hose to check for kinks . I found a kink right at the start of reel near the cast fitting and i untwisted the kink tested and rolled the hose up. went to use the hose again short squirt of water only. Un rolled hose again and kink had formed again. I had to cut off about 300mm of hose to get rid of the problem. The whole experience was very time consuming and should not have occured. It should have been checked during manufacturing, stage. Now that i have repaired the problem.I am a plumber and just went through the elimination process to find the problem. Quality Control need to fix this issue as most people would not know how to find the problem let alone be able to fix the problem. After repairing the problem I am very happy with the product..”
“It is brilliant. Love that I can easily pull the hose out and, with minimum effort, wind the hose back in.Love the tidiness of my garden and no more yanking (and swearing) about constant kinks and tangles in my hose. I can enjoy the watering for a change and I can move all about the garden without any 'interruptions' or dramas.”
