“Will be buying another one for my front yard soon. Trying to talk my kids into some birthday gift cards because the accessories are calling to me now.”
“I now have two of the metal box reels and will get a third on soon. They are easy to wind in I have arthritis in the hands and find these fine to use.”
“It is a good design alternative than the other product ( e.g. Evolve) that does not require fixing into a wall or a post. The external design, the hose, and the fixtures look in good quality.
However, there are things left to be desired or flaws. 1) Corners are sharp and hazardous for the kids (could have been better in curved). 2) The reel handle could be better foldable, so it can be folded when not used so not to be trip hazard. 3) One our first use, the hose surface has rub against the concrete floor underneath while winding in the hose. This is because the bottom of the box is open and any loose loops of hose will rub on the concrete floor. Now our hose has many hard surface scratches on first use — hence compromised its UV protection and longitivtiy. There should have been barrier at the bottom to avoid this issue. 4) there could better have a holder for the end sprayer. Without holder, the sprayer is dangling and touching the concrete floor and therefore have scratches over time.”
Hello,
Thank you for your thoughtful review and for highlighting both the strengths and areas for improvement regarding the Metal Hose Reel Box. We’re glad to hear you appreciate the design and quality of the materials.
We also understand your concerns about the sharp corners, the reel handle's foldability, and the hose’s wear during use. Safety and usability are very important to us, and your feedback will certainly be taken into consideration for future design enhancements.
Regarding the hose scratching, we apologise for any inconvenience this has caused and appreciate your suggestion for a bottom barrier. Please feel free to reach out to our customer service team at 1300 900 617 or email us at hello@hoselink.com.au if you would like to discuss this further.
Best wishes,
The Hoselink Team
“Perfect hose reel for our small apartment courtyard.
Works a treat and fits in seamlessly.
Looked a long time to find the right product and couldn’t be happier”
“Initially I was concerned with the long delay with delivery and what seemed like no follow up to my business.
When I finally was able to talk to someone, my issue was sorted as a priority follow up.
The product is first class, well build, well packaged and easy to assemble.”
“I learned not to roll out the hose but to pull. Videos helped. Once I overcame my initial confusion I was delighted with the product I had purchased.”
