“Was disappointed that the hose did not retract automatically like other unitsWas also disappointed that the hose got stuck when extending it like cheaper hose reels that you can buy at bunny's.Your other hose products are better. Wish I had just gone with the wall attachable product.”
Hi Catarina, thank you for taking the time to leave us a review. We appreciate your feedback. We are so sorry to hear that you are having issues with your Metal Reel Box. This is not the kind of customer experience we want you to have. Please give us a call directly at 1300 900 617 or email us at hello@hoselink.com.au and we would be happy to assist you with this. We hope to hear from you soon!Thanks, The Hoselink Team.
“The Hose Reel Box has certainly made a difference to the messy hose on our steep driveway. Only one problem so far. It must have not wound back in neatly enough as I had trouble pulling it out yesterday and had to open it up and shift the hose around on the roller. Easy enough to fix and not sure why it happened. Otherwise we are quite happy with it.”
Hi Brenda, Thanks for your feedback. We are sorry to hear that this had occurred! If you do need any assistance in the future, please contact us directly.Kind regards, The Hoselink team.
“Quality product. I was so impressed. I followed up this purchase by buying two sprinkler attachments from Hoselink. Hoselink’s quick response had the product in the post and under way very quickly. Package is now lost in Australia Post’s system. Apparently it went missing in Casino mail centre. Australia Post said they will check it out at the end of the month. Thankfully it has been p…ing down with rain so my yard hasn’t suffered too much”
Hi Allan, thanks for your review. We can see that your order has been re-sent. Many apologies for the inconvenience caused. If you have any other questions or concerns please contact us at 1300 900 617.Thanks, The Hoselink Team.
