“There was an initial problem as I received one with a faulty winding mechanism. It was purchased as a shared gift for elderly father's 80th birthday on Easter Friday. The wonderful customer service team arranged to send an urgent replacement, which arrived the day before Easter. We quickly gift wrapped it and watched the delight on Dad's face at his party. Perfect gift, perfect result - much appreciated. Thank you Hoselink.”
“Not great! Holes on the unit & one of the legs did not align! Tried ALL 4 legs in the spot to no avail. An hour of trying later, used a different screw & put it in from the bottom up & screwed a nut to the exposed end. NOT THRILLED!”
Hi Jan, really sorry to hear about your experience regarding the hose reel box, definitely not what we want to hear! We would be more than happy to look into this for you and organise a replacement leg/screws! Please contact us directly and we will sort this out. Kind regards, The Hoselink Team
Hi Gianna,Thanks for your review. The Metal Hose Box comes complete with a Universal Tap Connector. This fits the two standard sizes of garden taps in Australia which are 3/4 and1 inch threaded taps. If you find the Universal Tap Connector is too small to screw onto the tap then there is a size reducer in the top which you can unscrew. Once unscrewed, this will reveal the larger 1 inch threaded fitting.In the unlikely scenario that your garden tap has a moulded click on fitting then you will need to purchase one of our Click-On Adapter Sets. However, this is not the norm with regular garden taps. Please reach out if you require any further assistance.Kind Regards,The Hoselink Team
“Excellent. Without a doubt the best hose we have ever had. My wife and I are getting on in years and this is so easy for us. Not one negative. Also would like to mention the great customer service we had from the staff - purchased on line but issues with Australia Post. Matter resolved by your staff immediately. Very impressed and very grateful.”
“This hose reel box is just fabulous. Really well made, great quality and was super easy to assemble. It certainly makes my backyard a lot tidier without a hose hanging around.”
