Hi,
Thank you for taking the time to share your thoughts on the 10m Compact Portable Hose Reel. I'm sorry to hear that you've been experiencing issues with the connections coming undone, as that can certainly be frustrating.
Please contact the customer service team on 1300 900 617 or hello@hoselink.com.au so we can solve this issue for you.
Best regards,
The Hoselink Team
“This boss has perfect for my workers cottage terrace that has a small front, side and back garden. This hose reel has relaxed having three small crappy hoses stored in each area. Great quality nozzle, the universal tap connector makes moving the hose between taps very easy. Reel is easy to use. Really regret not purchasing this earlier.”
“These lovely, strong but lightweight Patio Hose Reels are FANTASTIC!! So much so I have recently purchased a second one. The Hose Link fittings, tubing and nozzles are extremely well made amd very durable. Definitely a 10/10”
Hi Joanne,
Thank you for sharing your experience with the 10m Compact Portable Hose Reel. I'm glad to hear that you find the product sturdy and suitable for smaller gardens. However, I understand how frustrating it can be to rewind the hose evenly into the housing—this is something we take seriously.
Feel free to contact us and we can look into this further for you.
Best regards,
The Hoselink Team
“We live in a retirement village and the 10m Compact portable hose reel absolutely suits our needs.
Easy to use and as it says, 'compact'. We have one for the front, and one for the back garden.
Perfect.”
Hi Rhona,
Thank you for your wonderful review of the 10m Compact Portable Hose Reel! We're delighted to hear that it's perfect for your needs at the retirement village and that you find it easy to use and truly compact. Having one for both your front and back garden is a great idea!
Best regards,
The Hoselink Team
“I have had the hose for a little over a month and the sprayer has fallen off of the hose and I can't get it to reconnect. Am dissapointed with the longevity of this product.”
Hi Sue,
Thank you for your review of the 10m Compact Portable Hose Reel. I’m sorry to hear that you’re having trouble with the sprayer falling off. Longevity is important to us, and I appreciate you bringing this to our attention.
If you could reach out to our Customer Service team on 1300 900 617 or hello@hoselink.com.au, they would be happy to assist you in resolving this issue. Your feedback is valuable and helps us improve our products.
We hope to make this right for you.
Best regards,
The Hoselink Team
“Bought as a christmas gift, but the connection within the hose kept popping out. Hoselink custermer service were excellent and the replacement has worked perfectly. Great for small courtyards, decks or balconies. Thanks Hoselink.”
