Hi Kevin,
Thank you for sharing your feedback about the 10m Compact Portable Hose Reel. We’re sorry to hear that the reel mounting and hose winding were not user-friendly for you. We do have several options for a reel that retracts automatically, check out this page for more information: https://www.hoselink.com.au/collections/retractable-reels
Your experience is important to us, and we want to help. Please reach out to our customer service team at 1300 900 617 or via hello@hoselink.com.au and we’ll do our best to assist you with your concerns.
Best regards,
The Hoselink Team
“I have hoselink hoses but this one is terrible they have replace it and still its no good it keeps leaking from the gold attachment on hose and no matter how many or how tight it still leaks”
I am sorry you have had this issue Elizabeth, it is disappointing to hear! We can of course, look at alternative options for you if you can send over an email to hoselink@hoselink.com.au or call us on 1300 900 617.
Kind Regards,
The Hoselink Team
“Really great compact hose. Diameter of hose is smaller than standard but water pressure still seems ok. Compared to the standard hose the jet function on spray isn’t as strong but still very usable for normal washing and garden watering.
Brass fittings don’t hold hose in that well though and at times the hose and sprayer do fly off. It seems that the hose is not cut straight across so the seal isn’t perfect. Managed to keep it going by tightening the fitting. Have been using it for a few weeks now and after tightening it seems fine. Will wait and see.
Much easier to use than a heavier standard hose and very portable. Light and feels well made. Rewinding is easy if you allow the hose to fully straighten out. Unit does fall over easily when hose is unwound.
Still a great hose and love how easy it is to use!!”
I am sorry to hear you are having this issue Ashli! If you can contact us either via email hoselink@hoselink.com.au or call us 1300 900 617 we can certainly check warranty for you.
Kind Regards,
The Hoselink Team
“I find this hose reel is light and easy to use. The only thing is when reeling it up it can become very hard to turn the knob. If would be better if the knob had a handle to help wind and unwind the hose.”
