“A shocker of a product, very difficult to wind up, hand piece falls of continually, poor pressure from small caliber hose. You can have it back, total rubbish now relegated to a cupboard in the shed.”
Hi Martin,Thanks for leaving a review and it's very disappointing to hear this. We do have a 30 day money back guarantee so we can certainly get this sorted for you. If you can reach out to our team on 1300 900 617 or by emailing hoselink@hoselink.com.au one of our team will resolve this for you.Kind Regards,The Hoselink Team
“The rolling of the hose was not smooth and getting stuck but with follow ups for support with Hoselink this was resolved. If you are willing to manually roll in the hose and ensure that it rolls in as per the details provided by Hoselink to me in an email (hoping Hoselink will add it to their product infor) it should be no problem using this.”
“I As you know I purchased this product and after a few uses the side blue off . You then sent me a replacement which The side blue off on the very first use . You offered me another replacement for which I decline as I was not confident at all in the product after the experience I've mentioned . I then had to pay an extra $100 to get a bigger stronger product which I felt Would not let me down . I am happy with this new product .”
“Is very light weight and tends to fall over. Otherwise a good product for an older lady.Like the variable setting and that you can stop the flow immediately and don:t have toturn off at the tap straight away.”
Hi Robert, thank you for taking the time to leave us a review. We are sorry to hear you are experiencing low pressure with your new Compact Hose Reel. This unit has been designed to be used on courtyards and balconies therefore the hose does have a smaller diametre than our standard Hose Reels to ensure the unit remains compact and portable. If you are using the system on a mains water supply then you should still have adequate pressure for your needs. Water tanks may not be the best option for this product. Kind regards, The Hoselink Team
