“Very happy with the product, as we have been with the hose reel we bought a few years ago.A suggestion:The hose was ordered with a tap adaptor, and they were packaged and sent seperately. This caused some confusion for us and the Post Office, as we assumed they would be together, and both had the same tracking number. As we live in a rural area, we have to go into town to pick up the mail, so we had to go twice for this order.Perhaps you could package everything in one order together?”
Hi David, thank you for leaving us a review with your feedback. We did used to package all the items with the hose but found that this meant the items inside could sometimes get damaged therefore, we thought packing and sending the goods separately is the best way to go as you still receive all the items in good working order. Will pass your comments onto our warehouse team though for review. Kind regards, The Hoselink Team
“This is my replacement hose. The first one went sticky so much do I couldn’t use it. It was the light green hose. You so kindly replaced under warranty and now I have the dark green hose.”
Hi Donna, Thank you for your review. We are glad that we were able to sort this out for you. We had recently upgraded the design our garden hoses to be more durable in the Australian weather. Please feel free to contact us at hoselink@hoselink.com.au and one of our friendly customer service team members if you have anymore questions and we would be more than happy to help!Kind Regards,The Hoselink Team
“Hoselink super flex hoses are good value but they all require cover from the sun as they won't last .I don't have any tapes close enough to use . I have 4 super flex hoses joined together so they suffer exposure to the eliminates.”
Hi David, Thank you for your review. We are sorry to hear that the Superflex Garden Hoses are not as you had expected. They are deigned to have strength and durability. They are also a hard-wearing hose and have been UV stabilized to prevent damage from the sun. We are a continually testing our products and take strong quality assurance checks to make sure we are providing the best quality products for our customers. If you are still having trouble with the hoses the please feel free to contact us at hoselink@hoselink.com.au and one of our friendly customer service representatives will be able to help further with this!Kind Regards,The Hoselink Team
