“Ordered two extension but both were not ready to use. The hoses had been cut at an angle and the washers not in place after hose link assembly. Both failed and had to be put back together with squaring off hose ends and assembling hose connectors and washes. Not a long job but I did expect them to be road worthy for the price. I would still recommend them: but probably comes down to a monotonous job at the factory putting them together.”
Hi there,
Thanks for taking the time to share your experience with the Leader Hose Extension. We're sorry to hear that you had issues with the assembly and that they weren't ready to use right out of the box. We understand how frustrating that can be, especially at that price point.
Your feedback about the assembly process has been fed back and we appreciate you bringing it to our attention. It's good to know that you were able to fix things up yourself, but we strive for a better initial experience for our customers.
If you have any further concerns or questions, please don’t hesitate to reach out.
Kind Regards,
The Hoselink Team
Hi Justin, I am sorry to hear you are having this issue still! If you could please call us on 1300 900 617 and we can look into this and replace leader hose extension if needed.
Kind Regards,
The Hoselink Team
“Unfortunately extension received was very poorly made. Turned it on and hose blew straight out of the fitting
Fixed that Only to find The other end was leaking badly.contacted hose link to tell them of the problem. Was able to fix problem myself regards Peter”
I am sorry you had this issue Peter! Glad to hear you have managed to fix it! If any issues, please contact us on 1300 900 617.
Kind Regards,
The Hoselink Team
“When I attached the extension lead and turned on the tap one end blew straight off drenching me leaving the hose end with nothing on it. I fixed it with boiling water and reattached to test and the other end blew straight off drenching me a second time! I have purchaed hoselink items because I like the fact that they are not suposed to leak. Im guessing that this extension lead was faulty but Hoselink had nothing to say about it. Since I have fixed it myself it seems to be working but I would rather have one that I knew had been connected professionally in the factory. It remains to be seen if my fix holds.”
Hi Clare,
We’re so sorry to hear about your experience with the Leader Hose Extension. It’s disappointing to receive a product that doesn’t perform as expected, especially when you’ve chosen Hoselink for its reliability.
We appreciate your effort to fix the issue, but we understand how frustrating it is to have to deal with that repeatedly. We strive for high quality in our products, and your feedback is valuable to ensure we hold to those standards.
I can see you have been in contact with our customer care team, and they have reassured you that you are reattaching the hose end connector will give you the same result as a replacement leader hose. However, if you would feel more comfortable with a replacement leader hose extension, please feel free to reach out to our customer service team at 1300 900 617 or via email at hoselink@hoselink.com.au.
Best regards,
The Hoselink Team
“Fantastic and quality product, Excellent and friendly customer service, Fast and secure delivery. Have made many purchases and everyone love their Hoselink hoses and product's. Will order again.”
