Hi Ally, I am sorry about this. We pride ourselves on the quality of our products so this is disappointing to hear. We do have a 30-day money back guarantee, if you would like to contact us on 1300 900 617 and we can look into this for you.Kind Regards,The Hoselink Team
“Absolutely love it got the job done, both the attachment parts fit on the end of jet washer ,cleaned my car really well was able to knock down hard to reach cobwebs and clean the garbage bin inside”
“I wouldn't say it was a super jet, but it is good for jobs that don't require a pressure cleaner. I didn't think it was any more powerful than the jet setting on the standard Hoselink tap mixer.”
“The part works really well and is generally well built but it has a fatal flaw, the wand is aluminium and connected to the handle with via a thread, the wall thickness of the alumium is about 1.2mm once the thread is cut the wall is 0.6 this is no were near strong enough . Mine broke there when dropped. Easy to fix with a slightly thicker say 2mm aluminium .”
Hi Geoff, I am sorry you have had this issue. We pride ourselves on the quality of our products so this is disappointing to hear. I will pass your feedback on to our products team to see if this is something that can be changed in the future, but if you can contact our customer service team on 1300 900 617 so we can look into warranty options for you.Kind Regards,The Hoselink Team
“The part works really well and is generally well built but it has a fatal flaw, the wand is aluminium and connected to the handle with via a thread, the wall thickness of the alumium is about 1.2mm once the thread is cut the wall is 0.6 this is no were near strong enough . Mine broke there when dropped. Easy to fix with a slightly thicker say 2mm aluminium .”
Hi Geoff, I am sorry you have had this issue. We pride ourselves on the quality of our products so this is disappointing to hear. I will pass your feedback on to our products team to see if this is something that can be changed in the future, but if you can contact our customer service team on 1300 900 617 so we can look into warranty options for you.
Kind Regards,
The Hoselink Team
“I think the title is misleading, in that the "super" part doesn't fit.I wasn't expecting something with the power of a Karcher, but I was expecting the jet to be a bit more forceful than a normal hose. Instead, it seems to be somewhat less.There is no disputing the normal Hoselink quality, But I think a more accurate name would be "Gentle Jet Washer"”
Hi Alan, Thank you for sharing your feedback on the product title and performance. It's important for us to receive constructive feedback from customers, and your insights are valuable for both the company and potential buyers.With this product, the pressure will be dependent on the water pressure you have at home therefore, results can vary but we will certainly pass your feedback through to our product team for review.It's good to hear that you still appreciate the quality of Hoselink products. Kind regards, The Hoselink Team
