Hi Ally, I am sorry about this. We pride ourselves on the quality of our products so this is disappointing to hear. We do have a 30-day money back guarantee, if you would like to contact us on 1300 900 617 and we can look into this for you.Kind Regards,The Hoselink Team
“Absolutely love it got the job done, both the attachment parts fit on the end of jet washer ,cleaned my car really well was able to knock down hard to reach cobwebs and clean the garbage bin inside”