Thank you for taking the time to leave a review! I am sorry about this. We pride ourselves on the quality of our products, so this is disappointing to hear. If you contact our customer service team on 1300 900 617 or via email at hoselink@hoselink.com.au we can look at possible credit/refund option.Kind Regards,The Hoselink Team
“Absolutely Magnificanent - Cleaned Driveway, House, Rubbish Bins and the list could go on how versatile the Super Jet Washer is. Highly Recommend AA+++++ Hoselink's Customer Service and Delivery Outstanding AA+++++”
Hi Karen, Thank you so much for leaving us a review! We really appreciate your feedback and are so happy to hear you are enjoying your Super Jet Washer.Kind regards, The Hoselink Team.
“Firstly, I will say I am very impressed by the quality of my newly purchased hose reel. A worthwhile purchase. Thanks Hoselink. However, unfortunately I cannot say the same about the Jet washer. While the quality is there, the pressure isn’t. I had hoped the wide angle spray would have the same amount of strong pressure as my original $25 wand that I purchased from a major hardware store years ago. Unlike my original one, the mist is too fine to shift dirt and even bird droppings. Therefore, I will stick to using my original wand for cleaning my paths/paving. Two stars are only for the wand's quality. I do recommend the hose reel though!”
Thank you for your review David! I am pleased your love our Hose Reels as much as we do!! I am sorry to hear about the jet washer you purchased not designed for what you would like, we do have a 30 day money back guarantee! If you are not happy with this item, if you contact our customer service team on 1300 900 617 we will be able to resolve this for you. Kind Regards,The Hoselink Team
“I was looking forward to using the super jet washer, sadly it did not do a good job as I found it wasn’t strong enough to take the moss off the concrete surface. Sorry for negative review.”
Hello John,Thank you for sharing your feedback about the super jet washer. We're sorry to hear that it didn't meet your expectations in removing moss from the concrete surface. Your experience is important to us, and we want to ensure your satisfaction.We recommend reaching out to our customer support team so they can assist you further and explore possible solutions or alternative options. They are well-equipped to address any concerns you may have. We truly appreciate your input and hope to have the opportunity to assist you better in the future.Best regards,The Hoselink Team.
Hi Marie, We apologize for any inconvenience you experienced with our hose spray fitting. We understand that the strength of the spray may not have met your expectations.Your comments are important to us, and we will take them into consideration as we continually work to improve our products. We strive to provide options that cater to various watering needs, and we're sorry if this particular spray setting did not suit your requirements.We can see that one of our Team Members have been in contact with you in regards to this and we have provided you with a solution!If you have any further questions or need assistance, please don't hesitate to reach out to us. �Kind regards, The Hoselink Team
“I purchased this hoping it would do a good job but it doesn't. The jet setting on the normal hoselink hose is stronger than this. It is not worth purchasing.”
Hi Karen, we're sorry to hear that you're disappointed with your purchase of the Super Jet Washer. Due to there being no motor behind this product, it does depend on your water pressure. However, we would expect this to be better than the jet setting on the spray gun. Our aim is to provide high-quality products that perform well and meet customer needs. We understand that the strength of the jet setting is an important factor, and we appreciate your feedback on this matter.We have set up a gift voucher for the purchase price of this product which will allow you to get something you can actually use! Please keep an eye on your emails as you will receive the gift card through shortly. You will be able to use this towards any future purchases you make, plus there will be no expiry date on the gift card.Thank you for bringing this to our attention. We value your feedback as it helps us improve our products and provide better experiences for our customers.Kind regards, The Hoselink Team
