“I have had a sprayer with a trigger (see photo below) and was very happy with it. For some time it has been leaking from the side. On examination the problem was a white ball like fitting inside the sprayer. It had cracked open. I tried to order another sprayer of the same type but none was in stock so I purchased 8 pattern Flow sprayer. On fitting it to the existing Hoselink fitting on tbe hose it was unusable because it leaked so badly. So I have had to resort to cutting off the Hoselink fitting on the hose and installing a Bunnings bought simple hose fitting. I found the Hoselink fitting excellent for as long as it lasted and very disappointed that I have now had to go back to using a cheap plastic spray nozzle. I have rated it a 2 because while I have one on another Hoselink hose and it works well (not as good as the one with the trigger) although on fitting it onto another hose it was unusable.”
Hi Mary,
Thank you for taking the time to share your thoughts on the Comfort 8-Pattern Flow Control Sprayer. I’m glad to hear that the sprayer worked well for you initially, but I'm truly sorry to learn about the leaking issue and the difficulties you've experienced since.
We understand how disappointing it can be when equipment fails to meet expectations, especially after enjoying a reliable product. Your feedback is invaluable, and we take it seriously as it helps us identify areas that need improvement.
If you haven’t already, please reach out to our customer service team at 1300 900 617 or hello@hoselink.com.au. We would be more than happy to assist you further and address any concerns you may have.
Thank you again for your review, and we hope to restore your confidence in our products in the future!
Best regards,
The Hoselink Team
“It works very well. There is only one spray that is different to the squeeze handle one which I don’t like as it spray too wide. The squeeze handle ( metal one) concentrated the flow much more closely. I can’t tell the name as it’s outside and I’m not going to check it now.”
“Was fantastic customer service when I told them that the rubber had come off both of the front and backyard hose connectors, but then was told once they come off that you can't fix them! Because I informed the person I was speaking to online that I tried to superglue them back on, but if you know that they are going to come off, why don't you do something about it to make sure it doesn't happen instead of just replacing everybody who complains about them? To be honest the product is fantastic. We love our hose link and all its attachments But for both of the rubbers to come off the sprayer at the same time and to be told, yes, but there's no way to reattach them then you obviously know that there's a problem so that's why I'm confused.”
Hi Mark,
Thank you for sharing your experience with the Comfort 8-Pattern Flow Control Sprayer. I'm glad to hear you found the product fantastic and that you enjoy using our hose link and its attachments!
I understand your frustration regarding the rubber connectors. It’s definitely concerning when key parts fail, and I appreciate you bringing this to our attention. While we strive to continually improve our products, feedback like yours plays a crucial role in that process. Our Products team is always looking at ways to improve our products.
If you have any further issues or if there are other concerns you'd like to discuss, please feel free to reach out to our customer service team. We’re here to help and want to ensure you have the best experience possible.
Thank you again for your feedback!
Best regards,
The Hoselink Team
“Don’t get me wrong, the quality of the hose product is the most superior on the market. The components just keep letting me down and they aren’t under heavy duty use.
The customer service is top notch but I hope they work on a remedy for those minor components which fail a quality product.”
Hi Craig,
Thank you for your honest review of the Comfort 8-Pattern Flow Control Sprayer. I’m glad to hear you appreciate the quality of the hose; however, I’m sorry that some other components haven't met your expectations. It's certainly frustrating when minor issues arise with a product you value.
We take your feedback to heart and will share your concerns about the components with our team. Our goal is to ensure a reliable experience for all our customers. If you have any further concerns or need assistance, please reach out to our customer service team at 1300 900 617 or hello@hoselink.com.au.
Thank you for your support, and we hope you can enjoy a better experience in the future!
Best regards,
The Hoselink Team
