“I contracted Hoselink regarding an issue I had with my 8 pattern flow control sprayer - and they replaced it!!!! I am so thankful & impressed with this after sales service.
Thankyou Hoselink!!”
“Found to be made in China.
Believe the marketing of a Supposedly great Australian product. The flow controller leaked like a sieve from whete the plastics joined., not even a year old. The hose retractor cover has faded extremely in the weather, again expected so.much better, especially on how they marketed the product.
Yes they sent a replacement flow controller, under warranty. But, there reason for the first controller to fail was given as due to frost damage, on self analysis, probably due to my location?? If they had simply asked, the controller was never left outside, always shedded, and only used outside in the warmer months. So the frost had absolutely nothing to do with it!! Probably the poor Chinese made quality of the product.”
Hi Paul, thank you for taking the time to share your feedback about our Comfort 8-Pattern Flow Control Sprayer. We truly appreciate your input.
At Hoselink, customer satisfaction is our top priority, and we are saddened to hear that you are not very happy with your purchase from back in August of 2023. Providing a reliable and efficient product that meets your gardening needs is what we aim for. We do understand that some customers are not thrilled that our products come from overseas, but we have stringent quality control standards to ensure our products work as intended.
The original sprayer that was included with your hose reel actually had a known fault, and we have since improved the model to resolve this issue. You were sent an improved sprayer, so as long as the use of the product is correct, it should last you several years.
Apologies for the inconvenience of this situation, and please feel free to reach out if you have any other questions or concerns.
Thanks, The Hoselink Team.
“Recently my hose nozzle broke. I contacted Hoselink to enquire about warranty. They sent me a new nozzle the same day and it arrived 3 days later. That’s customer service for you.
Thanks Hoselink”
“This sprayer does everything you could possibly require in the garden. I want to state that my original sprayer split and had a leak some few years of use. On contacting hoselink there was a replacement sprayer organised and it arrived in a very timely manner. Thank you for this great after sale service, the products are wonderful.”
