“Cheaper than similar items at local hardware store. Feels solid, but inflow tap washer is a poor fit. When you tighten up the tap fitting it leaks because the poor fitting washer moves, rolls away, causing it to leak. Bought 4 of these and had to change the washer on every one of them to stop them leaking. Small plastic outlet controls are fiddly.”
Hi there,
Thank you for your feedback on the 2-Way Brass Tap Adapter.
We understand how frustrating it can be when components do not fit as expected, leading to leaks. Your insights are invaluable and will certainly help us to improve our product quality. If you need assistance or would like to discuss this further, please feel free to reach out.
Kind regards,
The Hoselink Team
“I bought the Hi Flow Hose and the 2 way tap adaptor so that I would still be able to use the tap but not nessecarily the hose. The 2 way tap adaptor restricts the water flow so much, that the Ho Flow Hose is of no benefit. I had to remove the adaptor to make correct use of the hose.”
I am sorry you had this issue Kelvin! If you could please contact our customer service team on 1300 900 617 or via email hoselink@hoselink.com.au we will be able to look into credit/refund options for you.
Kind Regards,
The Hoselink Team
“I have dealt with Hoselink for quite a number of years however I have purchased two of these 2-Way Brass Tap Adapters and have had the same problem with both. A large crack has appeared on the base of the right hand part of the adaptor and the water pumps out of this crack. I have been forced to reorder two x 2-Way Brass Tap Adapters. I am more than happy to forward a photograph of the identical crack in both adaptors.
Please advise,
Kind regards,
Lauren G.”
Hi Lauren, thank you for providing us with some feedback. It is disappointing to hear that you have had this issue with your 2-Way Brass Tap Adapter and certainly not something we would expect to hear. Would it be possible to get in contact with us at 1300 900 617 or hello@hoselink.com.au and we can look into getting this sorted for you.
Kind Regards, The Hoselink Team
Thank you for taking the time to leave us a review. It's great to hear you are enjoying the updated design of the tap adapter. We constantly review all our products and make updates where possible to provide the best experience possible for our customers. Kind regards, The Hoselink Team.
