“I did have a minor problem with my product, but cannot speak highly enough of how my concerns were addressed. I received a courteous and professional response and my problem is being resolved immediately. Thank you Hoselink, the service you offer is exactly what I strive for in my own business. Congratulations and dont change a thing, Steph”
Thank you for taking the time to leave a review, Steph. It's great to hear you received a courteous and professional response. We aim to resolve any issues that arise as quickly as possible for our customers.
“The system is good quality and easy to set up and install.
I purchased this misting kit to keep our alfresco cool. Unfortunately, the nozzles drip after each cycle resulting in puddles of water on the floor.
I was able to minimize the drippage by increasing the period between mist cycles and reducing the misting time, as well as adjusting the water pressure, but it still persists.
I spoke with the HoseLink support team and they informed me that because of the tubing between each misting head, there will be a drippage no matter what as water will get trapped between the piping.
Sadly there is no way to stop this drip. When the cycle is done, the residual water between each one will come out through the misting heads.
Something to be aware of if you are intending on installing this kit on your patio/alfresco area. Perhaps if the system had an auto drain valve to relieve the pressure it would work better.”
Hi Brian, thank you for your review and honest feedback. We very much appreciate hearing from you. Apologies for the inconvenience caused by the misting system. We are yet to have a solution for the drippage, but we will pass your feedback along to the relevant teams here at Hoselink. If you have any other questions or concerns, feel free to contact us directly at 1300 900 617 or email us at hello@hoselink.com.au and we would be happy to assist you.
Thanks, The Hoselink Team.
“The product is good, could be improved as it still drips when you turn it off. Where is the mister system that doesn't drip. Our friend had this product 7 years ago and no improvement since.”
Hi Gina, thank you for your review and feedback - greatly appreciated.
Completely understand where you are coming from with the drips after turning the system off. Unfortunately, with the water that remains in the hose, this means there will always be a drip once the water is turned off at the tap.
It has been on our product teams list for a while but we have not come up with a suitable solution. We will re-mention it to ensure it is definitely being thought about - hopefully this is something we can figure out in the future.
Kind regards, The Hoselink Team
“Good construction, well-made, very poor design
1 handle needs to be approximately 500 mm longer
2 present design tangles with ones feet, very distressing
3 present design requires one to bend sideways to pull it most uncomfortable
4 this length change would marginally increase production expenses, which could be recouped with a modest increase in sale price
5 I have bought this to your attention in the past and was advised I would be contacted this has not happened. Sad”
