“I chose the Hoselink Ratchet Pruners after searching online for a product which suit someone with arthritic hands. The thing that swayed my purchase was that it was a Hoselink product--a brand that I have come to trust. In this instance my trust was misplaced trust. The pruners work well enough once you're able to unlock them. That proved to be a challenge for my wife's ageing arthritic hands. She can't use them unless she leaves them permenantly unlocked.”
Thank you for your review Phillip! Apologies you have experienced this issue, the locking mechanism is for safety reasons and can be stiff at first with it being new. If you use a pair of pliers this should loosen the safety mechanism. If you are not happy there is a 30 day money back guarantee so feel free to contact us on 1300 900 617 or via email hoselink@hoselink.com.au.
Kind Regards,
The Hoselink Team
“Not as sturdy feeling as I expect from Hoselink, but attcack the shrubbery in fine form leaving neat cuts behind despite my fumble fingers. A good buy for me as approach my eighties. I particulkarly like the touch of including the oilwell in the handle, Thoughtful design.”
“This product failed using reasonable care. It’s made from some cheap materials and similar products using a rivet instead of an adjustable tension bolt can be purchased for under $10. Under ACCC rules the manufacturers warranty is secondary to reasonable expectation of the products performance. In this case one should expect at least 3-5 years from pruners costing $25-$30. Hoselink do not stand by their products outside their manufacturers warranty. Attaching photo showing the issue of a poor quality rivet leading to failure of the cutters. 1 = loose rivet, 2 = misaligned cut.”
Hi John, thank you for taking the time to leave us some feedback. We appreciate hearing from you. Apologies for the inconvenience caused by our ratchet pruners. This is a long-standing product in our range and is not a common issue amongst other customers. Please give us a call at 1300 900 617 and we would be happy to discuss this further with you and find a solution.Thanks, The Hoselink Team.
