“Whilst the weeder does work for selected weed shapes, it has a plastic mechanism inside that is prone to breakage. Mine broke and Hoselink were very efficient at replacing it, but for the money, a good garden fork is still a better option in my opinion. Whilst the weed puller can remove some of the medium-larger weeds, it is still necessary to bend over to remove/pick up the smaller or different shaped weeds that the gadget can't engage around.”
Hi Yuli, Thank you for your feedback and for taking the time to provide it! We can see that you had contacted us in regards to this and it has been resolved. Please contact us directly if you have any further questions. Kind regards, The Hoselink Team.
Thank you for taking the time to leave a review Ron! I am pleased to hear you are liking our stand up weed puller. We will take your feedback on board. Kind Regards,The Hoselink Team
“Stand-up Weed Puller lasted just over a year with about 5 small townhouse yard uses before breaking clean in half. Stored inside out of weather.Reached out to the customer service email 3 times at hello@hoselink.com.au and they don't even respond. A simple, 'sorry about that but the warranty is only a year' would have been reasonable.They talk big on sustainability and state "providing an exceptional customer experience has always been at our core"; well what a load. The company is straight up greenwashing. I'll be replacing somewhere else that actually values customer service and quality.https://www.mitre10.com.au/fiskars-xact-4-pronged-weed-puller-3034956This option at Mitre 10 has a 25year warranty and is cheaper too for the same tool. They will also respond if any issues.”
Hi Daniel, thank you for leaving us a review. We really appreciate hearing from you. Firstly, many apologies we were not able to assist you with your issue. It appears your emails never reached us as they were flagged by our automated security system. So sorry for this. We have managed to locate the emails and have responded. Given the inconvenience you have experienced with our company, we have gone ahead and replaced the stand up weed puller at no cost to you. Please allow 3-5 business days for that one to arrive in the post. Again, many apologies we did not assist you sooner. Thanks, The Hoselink Team.