Hi Gwen, thanks for your review, and I am sorry to hear this has happened to your sprayer. For all our warranty enquiries, please contact us directly at 1300 900 617 and we would be happy to assist you with this.
Thanks, The Hoselink Team.
“I was happy with hose reel, but the sprayer is a different issue. When turned on the water sprayed out of three places on the hose. One spray directly from the nozzle and two sprays surged out horizontally from both sides of the smaller flow control lever. I contacted hose link and asked if they considered it a design fault. Response was never heard of this issue before.
I sent in photos which showed three water sprays to best explain my issue. The small flow control lever at the top bend of the sprayer obviously deteriorates... the smaller plastic lever and its internal O rings just deteriorate and renders the whole sprayer useless.
It is money wasted, as the deterioration issue will happen again with each sprayer purchased.
Solution- consider eliminating the small flow control lever, as there is a larger, more sturdy flow control lever at the sprayer base.”
Hello, I am sorry you have had this issue, it is disappointing to hear! If you can contact ourselves on 1300 900 617 for warranty enquiries. We do appreciate your feedback so I will pass this on to our products team for future designs. I am sorry for any inconvenience caused.
Kind Regards,
The Hoselink Team
Hi Rosemary, thanks for your review. We appreciate hearing from you. We are sorry to hear you are not pleased with the quality of the product. Please contact us directly at 1300 900 617 and we would be happy to sort out something for you. We hope to hear from you soon!
Thanks, The Hoselink Team.
“You guys have ruined the main function that Im sure most people use more than any other
The centre function is absolutely useless I guess Im going back to Bunnings for decent ones
$100 down the drain”
Hi Rhys, thank you for taking the time to leave a review! I am sorry you feel this way! We do now have our 7-Function Spray Gun still available, if you contact our customer service team on 1300 900 617 or via email hoselink@hoselink.com.au we can look into exchange/credit options for you.
Kind Regards,
The Hoselink Team
“I just wanted to buy a simple product and you fucking asking retarded questions spoiled it!
Just fucking sell hoses and never r ever ask people what they think about how you can improve!”
“I recently bought a new spray connection for my aged hose link reel, which is still going strong after about 13 years the cover has faded but hose and retractable mechanism still work well. We brought it from our old house to our current home and have been by the coast for 8 years so it cops a lot of weatherinh”
Hi Debbie, thank you for the review. Wow, 13years! That hose reel must have had some use over the years, great to hear it is still going strong!
Kind regards, The Hoselink Team
