“I purchased 2 of these lights. One I sent back within the first week because the light stopped working within an hour of it turning on each night despite being in full sun all day. Hoselink were quick to replace which I was pleased with .The second one was working for well over 4 hours. Unfortunately the replacement and the second one now stop lighting within 2.5 to 3 hours. Disappointing. We had one from Bunnings that lasted for over 8 years and in the first 4 or so years was still lighting up when hubby got up at 5 the next morning. Of course Bunnings no longer sell their one.”
Hi Anne Thank you for sharing your feedback about your experience with our lights. We appreciate your patience and understanding as we worked to address the issue with the first light and provided a prompt replacement.We apologize for the continued inconvenience you experienced with the replacement and the second light. It is disappointing to hear that they both stopped lighting within 2.5 to 3 hours, despite being in full sun during the day.This is not feedback we receive regarding this light and I fear any replacement will only do the same as it is now 3 lights that are doing this at your property.We would therefor be more than happy to provide a full refund for you. Please give us a call on 1300 900 617 to organise this and we really do apologise that these lights did not work for you.Kind Regards Hoselink Team
“I love these lights, especially the different settings with a touch of the remote. I’ve colour coordinated 3 of them with Buddha statues in the garden and they give an amazing effect. Well worth the money ~ cheap hardware lights just don’t compare.”
“I am very impressed with my purchase of the solar sphere light and I will be purchasing two more, thank you to hoselink customers service a job well done. Gene Mawer ������”
“I bought two large and two small spheres. Only one of them can maintain a glow over 4 hours and I’ve barely 30 min. All are in full sun. So if it was summer when the sun sets later these would be great but to be out of charge by 7pm in winter I could not recommend these unless you’re with that.”
Hi Ben, thank you for your review and providing us with your feedback. Extremely sorry to hear you are having issues with our sphere lights. Thankfully, we have not really had any issues with this model of solar light therefore, more than happy to replace the lights for you as you are more than covered by the warranty. Plus, we would be really keen to get these back for our product team to have a look at. Due to these being a relatively new product and currently not having too many issues with them. Please email back and we can get this organised for you. Kind regards, The Hoselink Team
“Bought three lights including Solar Jar Light | Crackle Glass Lantern | 40LED | SPARKLE x2. But only one of them work all night. The other lights for a couple of hours and then turns off. There must something faulty with the charging mechanism or battery. Could I have that one replaced please.”
Hi Shiva, Thank you for your review. Sorry to hear you have had this issue. It is definitely not something we commonly see happening. We back the quality of our products so please feel free to contact us on 1300 900 617 or send us an email to hello@hoselink.com.au so we can help you resolve this issue. Looking forward to hearing from you!Kind regards, The Hoselink Team.
