“I haven’t used either product yet however the wrong colour hose was sent & when I emailed regarding how it was handle the customer service representative was abrupt & made an assumption concerning my inconvenience without any idea of my personal circumstances. Then feedback link ‘expired.’ I’m sure the products will live up to their great reputation.”
Hi Melanie, thank you for your feedback. We apologise for the inconvenience caused. We did not mean to make assumptions of the situation. We can see now the correct charcoal hose reel was successfully sent to the post office near you on the 6th of May, so if you have any other concerns regarding this order, please contact us directly. Thanks, The Hoselink Team.
