Hi Dan, thank you for taking the time to leave a review. Sorry to hear the solar light is no longer lasting as expected.
To confirm, the light is being placed out during the day to charge? It will require a charge for at least 5-6hours in direct sunlight to completely charge up. Of course, if the day is overcast then this can alter the operating time.
We would recommend resetting the light by lifting the solar panel off the light, turning the light off using the power button and then re-activating it after about 30seconds. Hopefully this should resolve the problems.
Of course, if you continue having issues, please let us know.
Kind regards, The Hoselink Team
“I received a Crackle Glass Lantern when I purchased another Retractable hose reel.
I was so impressed with the quality of the lantern that I purchased another 3 units.
Unfortunately, one of the units arrived with a shattered glass jar.
The good news was that the after sales serves was awesome and a replacement unit was promptly sent out.”
Hi Diane, we appreciate you taking the time to leave us such a lovely review. We're so glad that you enjoy your birthday present! Kind Regards, The Hoselink Team
“I received two of these, an initial free gift and a replacement but they were both broken (by the post service I'm sure).. I decided to give up and felt bad for the company as they were promotional gifts after all and costing them a fortune in postage so asked for no more replacements to be sent. The next day I received a tracking number and Hoselink had sent a replacement anyway, with extra padding! I'm so impressed for their attention to customer service which is lacking from most large online retailers these days. The jar itself is lovely, very nice quality and looks even better than the images. It works well although I'm saving it for the summer now. Thank you once again Hoselink :)x”
Hi Warren, thank you for your lovely feedback. We are always so happy to hear from a pleased customer! So glad to hear the final light got to you unharmed. Please give us a call at 1300 900 617 if you have any further issues.
Thanks, The Hoselink Team.
