“It arrived smashed! I alerted you to this issue and then you sent another.
It was a gift with purchase that went straight to the op shop so thank you but Id rather have been charged less for my hose.
If I want a lamp Ill buy one.”
“Thanks for this lovely light I have hung it on the outside wall of my veggie garden it shines so brightly and I love it so much I have purchased another one”
“Thank you so much Hoselink. I placed a review commenting that two of these were delivered broken but I wasn't expecting a replacement as they were a free gift and I felt so bad about it. However, thank you to Hoselink for sending a replacement anyway! That is over and above what I would expect these days and it is appreciated. These jars are just lovely, the lights are so bright and last all night.”
“Well got two crackle lights, one works great the other doesnt work at all.. everything else Ive purchased has been terrific , Im wondering is that why these were a free gift? Hit and miss.”
Hi Drew, thank you for your review. We really appreciate your feedback. We are sorry to hear that one of your lights received is not working. Please give resetting the battery a try, by holding down the power button for 10 seconds, then leaving the light out in the sun. If after this it is still not working, give us a call at 1300 900 617 and we would be happy to sort something out for you.
Thanks, the Hoselink Team.
Hi John, thanks for your review. We're so sorry that your Crackle Glass Lantern has broken in transit. Please contact us at 1300 900 617 or hello@hoselink.com.au and we will sort a replacement out for you.
Kind Regards, The Hoselink Team
