“I have been using extensions for many years now and the last bundles of hair that I bought from hotheads literally fell apart in my head.
My stylist and I contacted hot heads to be told that because I didn’t use the hair right away when I purchased it that it was not within the window of a return. We sent pictures of the defective hair and yet not even any type of compensation for the $500 that I spent on this product. I will never buy from them again nor will I recommend this company.”
Dear Lisa,
Thank you for taking the time to share your experience with our Color 25 Tape-In Ultimate extensions. We’re truly sorry to hear that your recent purchase did not meet your expectations and caused such disappointment.
We understand how frustrating it can be when a product doesn’t hold up as anticipated, particularly after investing a significant amount. Please know that your feedback regarding the quality of the hair is invaluable to us as we continuously strive to improve our products.
We have reached out to your stylist and asked her to get into touch with us again, but have not heard anything from her. We do appreciate your feedback and hope to regain your confidence in our brand in the future.
Best regards,
Hotheads Hair Extensions
