“I ordered these machine weft extensions based on the color of my hair. What I ordered and what I got did not match up. What I got was very blonde and very blended, with no root smudge. Literally, my coworkers were making fun of me . There was no piano low lights as advertise. I will post pictures below. I’m very disappointed as this is my first Order from Hotheads.”
Dear Kimberley,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our machine weft extensions did not meet your expectations. It’s important to us that our customers are happy with their purchases, and we regret that the color and quality of the extensions did not match the description or your hair color.
We apologize for any inconvenience and embarrassment this may have caused you. We strive to provide accurate product descriptions and images, and it seems we fell short in this instance.
We would like to offer a solution to make this right. Please contact our customer service team at customerservice@hotheads.com or call us at 1-866-969-5159, and they will assist you with in this matter.
Your satisfaction is our priority, and we hope to have the opportunity to improve your experience with Hotheads.
Best regards,
Lissette Aycock
Dear Emily,
Thank you so much for taking the time to share your feedback regarding your experience with our Color 4/18/60ABY Premium Machine Weft 18". We truly appreciate your honest review and we are sorry to hear that you encountered some issues with your purchase.
We apologize for any inconvenience this may have caused you, and we would like to assure you that we take customer satisfaction very seriously. Could you please provide us with more details about the issues you encountered? This will help us identify the areas where we can improve and make things better for our valued customers like you. You can reach our customer service team at customerservice@hotheads.com.
Once again, we are truly grateful for your feedback and are committed to rectifying any shortcomings. If there is anything specific we can do to address the problems you faced, please do not hesitate to let us know. Your satisfaction is our top priority, and we want to ensure that your future experiences with our products are nothing short of exceptional.
Thank you for your understanding and support. We look forward to the opportunity of serving you better.
Warm regards,
Lissette Aycock
