Dear Nicole,
We're genuinely sorry to hear about your experience with our hair extensions, and we apologize for any inconvenience this has caused. Your satisfaction is our top priority, and we'd like to make things right.
It's disappointing to learn that the color didn't match your expectations and that the extensions became dry and crunchy after just one wash. This is not the quality we strive to provide.
Please don't hesitate to reach out to us at customerservice@hotheads.com or call us at 1-866-969-5159. Our dedicated customer service team is here to assist you and find a solution that will meet your needs and expectations.
Your feedback is invaluable in helping us improve our products and services, and we appreciate your patience as we work to address your concerns.
Thank you for choosing Hotheads, and we look forward to assisting you in resolving this matter.
Sincerely,
Lissette Aycock
Customer Service Team
Hotheads Hair Extensions
