“Replacement came fast and in a timely manner. I suggested they change the design since this is the 3rd lid of mine that has broken in a year since receiving my hydrojug.”
“It's okay, good size and keeps water cold. It's not worth the cost though since it leaks randomly and all they did was send me a video on how do reposition the silicone part in the lid. That made no difference so they sent me a new lid which also made no difference. Overall, it's just not worth the price for the quality you get.”
“Always love working with customer service. They are so quick to answer and get my problems taken care of. This time I had a broken lid on my stainless Steele jug, and they sent me a new one in no time and allowed me to purchase it with no questions asked. They were very sweet, and it was packaged very nicely, the size fit appropriately and the silicone ring was intact on the inside and ready to use!”
