“I reached out because the tab in my lid broke. The Hydrojug customer service team were super helpful and sent a new one right away. I LIVE my Traveler. It is my everyday staple. Can’t leave the house without my phone, keys, and my hydro jug traveler water bottle”
“Needed a new lid. Ordered travelor in November as a black Friday deal. 4 months later the swivel ball broke at the drinking straw. Dont know why, it just happened. All of our other travelers are fine”
“Our dog ran by the table and knocked off our HydroJug. Of course the straw lid was up. It fell over and broke. I tried to fix it but it was unfixable. I contacted Customer Support and let them know what happened and sent a picture. They were very nice and gladly shipped out a new lid for us.
Thankfully the HydroJug Traveler is back to new.”
“I was folding my stroller and my hydrojug fell out and the straw sipper thing broke off and I emailed the company and they sent me a new lid immediately which was amazing !!! Thank you”
“This lid is pretty tough I have dropped it a couple of times and never had any problems. However, falling out of the back of a suv trunk right on the pull tab to pull the straw up did not survive. It was probably a fluke but the drop managed to break the straw part in half. I was not happy but I contacted customer service and they sent me a replacement for free!!…overall great service reliable and leak proof lid/straw combo”
