“I really love all the hydro jug products I’ve tried- they are indestructible, keep things cold, and do not leak! Unfortunately the customer service is really bad (it’s taken me 2 months to properly get one order and many, many emails, as well as many packages sent). There has also been no apologies from Hydrojug for the many mistakes. I love the product, but I don’t know that I have the time and energy to be a repeat customer.”