“I ordered aling with 2 other items and the umbrella did not arrive. I have been directed to liaise with the courier company and the courier company asks me to liaise with the supplier. needless to say it's the worst online experience ever..... Several repeated emails and I still don't have an umbrella”
Hi Rayven, we're sorry to hear about the negative experience you've had with purchasing products. We completely understand your frustration and apologise for any inconvenience caused by the delay in receiving your order.
To assist you further, could you send us a direct message with your order number and any additional information you have about your order? We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance.
We take customer service very seriously and we would like to make things right.
Thank you for bringing this to our attention and giving us the opportunity to address it.
