“I often purchase from Hyperli and regularly I am so happy with these purchases however I have to admit that this experience was underwhelming. Firstly I had booked this in November 2022 but on two occasions they failed to book our visit and one the 3rd occasion I realised I had one voucher instead of two. We then arrived and were called into the room at 13.10pm as they were running late and yet finished at 13.55pm which is less than 60 minutes. The food although nice was very minimal too. I really enjoyed Relax Spa but would definitely not be back at Steam on main”
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for not delivering on the quality of the service. We will be sure to investigate this further so in the future the experience can be up to standards.
Please do not hesitate to contact us and let us know how we can make this up to you. We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat.
Regards,
Hyperli
