“The place is great and welcoming. The service from the Two ladies was exceptional. Me and my husband enjoyed our Spa session. The food however was disappointing. We didn't even finish it. So my stars goes to the Spa”
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused.
Please do not hesitate to contact us on Facebook Messenger or at support@hyperli.com for assistance.
Regards,
Hyperli
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused.
Please do not hesitate to contact us on Facebook Messenger or at support@hyperli.com for assistance.
Regards,
Hyperli
“What a horrible experience. We were told the restaurant closes at 4pm, that time our massages were scheduled for 3 and 4pm. We had to eat before going to the messages. Then the message is not even a full hour, our session was shortened by atleast 15 minutes. I regret spending my money on this”
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused.
Please do not hesitate to contact us on Facebook Messenger or at support@hyperli.com for assistance.
Regards,
Hyperli
“Never again. False advertising. The massage was okay, but the lunch experience was extremely poor. The menu advertised on Hyperli was not offered - in fact, we were told that most menu items are out of stock. They had one steak left! The restaurant was not full, but the service was poor - long wait for food.”
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused.
Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance.
Regards,
Hyperli
“What an unpleasant experience. Not with the venue, but with Hyperli. We had 2 sets of tickets for 4 people (2 adults and 2 children), but only 1 of the vouchers worked. Hyperli not contactable and could not log in to Hyperli site to get more info on the 2nd vouchers. Wife and daughter had to sit in the car for more than an hour and ended up paying for lunch for my wife and daughter. What we planed to be a good experience was a nightmare and had extra to pay. Why did I use Hyperli….it did not give me any cost benefit?”
Hi Pierre,
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We completely understand your frustration and apologise for any inconvenience caused.
To assist you further, could you send us a direct message with your order number and any additional information you have about your order? We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance.
We take customer service very seriously and we would like to make things right.
Thank you for bringing this to our attention and giving us the opportunity to address it.
Regards,
Hyperli
