“It was the best massage and all my pressure points was addressed. They could work more on the reception noise because the massage room is in the entrance”
“The product package was nicely balanced. It was also affordable for 2 people. We enjoyed the Swiss massage followed by a nice two-course meal and drink. If there is ever an opportunity to do this again I definitely will.”
“Completely disappointing. The venue is dingy. The massage made me smell like olive oil the rest of the day. The “restaurant” is tiny and the food was disgusting. Ordered the steak to be medium rare, it was well done. The pastries I ordered for dessert were undercooked and they were served with a berry Greek yoghurt? Will never go back there again and won’t recommend”
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for not delivering on the quality of the service & food. We will be sure to investigate this further so in the future the experience can be up to standards.
Please do not hesitate to contact us and let us know how we can make this up to you.
Regards,
Hyperli
“The Spa staff was very friendly we arrived on time and the other lady was very professional to let us know on time that they are still busy and we can wait by the restaurant so long. I was disappointed by the restaurant staff and manager I mean we booked the place a month prior and they did not have some of the things on the menu but they knew they have people coming to their place. My partner wanted a cider while we wait but they didn't have any ciders only beer was there and the manager has no way to speak to customers it felt like you take what we give you or leave the place. My partner found a piece of hair in her food and it was a starter of prawns and they only replaced that one that had hair in it instead of making a whole new one and they were not appological about the whole situation.”
Thank you so much for taking the time to provide feedback, we really appreciate it.
We'd like to apologise for the quality of your meal and for the inconvenience caused.
Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance.
Regards,
Hyperli
Thank you so much for the great review, we love to see positive feedback!
Could you please let us know how we can improve our services so that next time we will receive a 5* review? :)
