“When we arrived at the place, there was no one in reception to meet us. We waited for a good 15 minutes without being assisted. The massage was good but the light lunch was disappointing. We did not see the pool that was advertised nor did we have our lunch in the garden.”
“Definitely loved the massage Although the mini lunch was giving "Z" and the the pool was dirty even though they said we will have an access to the pool.”
“It was really nice. masaging was really good.
luch was good.
the advertising on what the pamper package includes, I think needs to be looked at.
Full body massage - was there
Body scrub - there were no body scrub
Head or foot masage or pedicure - there was not chose, a foot massage with a leg scrub was only option
light Lunch with a table setting for two in our beatiful garden - was in a dining room with another couple, you had to wisper so you dont disturb them.
Gowns and sleepers - was used slippers
Private cosy dining area - was there with the other couple.
Accesss to the pool area - we did not see a pool.”
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused.
Please do not hesitate to contact us on Facebook Messenger or at support@hyperli.com for assistance.
Regards,
Hyperli
“My friend and I felt pampered from the moment we saw the beautiful garden. We enjoyed our pedicure and foot massage, then completely relaxed for the full body massage. I highly recommend this amazing spa to anyone looking for a luxurious afternoon and light (delicious!) lunch in the heart of Sandton.”
“I asked to reschedule my appointment and the spa agreed, but on my arrival I was told I can only get 1 hour instead of the 3.5 hours that I booked. This wasn’t communicated to me when I asked to reschedule.”
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused.
Please do not hesitate to contact us on Facebook Messenger or at support@hyperli.com for assistance.
Regards,
Hyperli
Thank you so much for the great review, we love to see positive feedback!
Could you please let us know how we can improve our services so that next time we will receive a 5* review? :)
