“The lady wasn’t easy to book with and could not be very accommodating with dates and times available. On the day of my booking I got a request at 11am requesting I arrive 90 minutes earlier than my appointment without asking me if this was possible to accommodate. After my treatment, I was getting dressed and the lady then walked back into the room stating she had to get the room ready for a waiting client not even allowing me 5 minutes to get dressed and imposing and going ahead to straighten up the bed while I was still there. Really poor time management and people skills. This was my second time at this salon but the first time wasn’t even remotely this terrible.”
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for not delivering on the quality of the service. We will be sure to investigate this further so in the future the experience can be up to standards.
Please do not hesitate to contact us and let us know how we can make this up to you.
Regards,
Hyperli
Thank you so much for the great review, we love to see positive feedback!
Could you please let us know how we can improve our services so that next time we will receive a 5* review? :)
