“Buying of the tickets and booking went swiftly. All information I needed in advance was shared via WhatsApp. However when we go to the venue we did not feel the warm welcome at all.When we got there the owners did not even greet us and spoke about us with the guide as if we were not there.Michael who also came to assist me before we took off for the ride didn’t greet me he just grabbed my feet to adjust the traps without explaining anything. Their customer service can really be polished up.I gave a rating of 3 because the guide was very friendly & patient with us during the ride and when taking our pictures. The scenery is also okay.”
Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this.
We take customer satisfaction very seriously, and we would like to apologize for not delivering on the quality of the service. We will be sure to investigate this further so in the future the experience can be up to standards.
Please do not hesitate to contact us and let us know how we can make this up to you.
Regards,
Hyperli
“Excellent staff , friendly and professional. Absolutely beautiful trained horses - kind spirited relaxing with the horses, therapeutic . Thank you Luke, Michael and Ina :-) we will be back. Thank you God Bless.”
“I actually have no words for the ESDA Team everything was absolutely perfect, it was my girlfriend's birthday and she made thee most beautiful experience for us and a perfect picnic....needless to say even my proposal turned out perfect. Thank you ESDA I love your work.”
“My son said he enjoyed it but did not do whole hour. Also mentioned horse ride was in a small space and they did not move further than where they started.”
