Hi Glynis, we're sorry to hear about the negative experience you've had with purchasing products.
To assist you further, could you send us a direct message with your order number and any additional information you have about your order? We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance.
We take customer service very seriously and we would like to make things right.
Thank you for bringing this to our attention and giving us the opportunity to address it.
