“I was a little nervous about buying a couch sight unseen, but I'm happy to report that the Olivia three-seater is everything I hoped for and more. I love the exposed wood frame and the very cool way the pillows are held on by dowels. I was also very pleasantly surprised by the fabric, which has some flecks/variation in the overall "sand" colour that gives it a really natural and luxe look. I've also found it to be very comfortable. It feels like a comfortable, supportive chair.
My only complaint is that the shipping company temporarily misplaced my couch, which resulted in a delay to receive the item, even though it was in stock when I ordered it. But that was entirely the fault of the shipping company and Icon by Design really went above and beyond to help me get the problem sorted out. The customer service on their side was superb and I would absolutely order from them again.”
“We’ve had our sofa set for 5 months now and they still look and feel great. 5 stars from us for quality and design. Before purchasing our sofa set they offered a virtual walk through to see them and the others that were on display at their showroom. We are very pleased with their customer support.”
“Cara was brilliant, keeping us informed every step of the way and holding our lounge suite when our building wasn’t ready by the expected delivery date. The lounge itself is a pleasure to own, and gets a lot of compliments. Would definitely recommend Icon By Design to anyone wanting well-designed high quality furniture without the outrageous price tag.”
