“Web site was very easy to navigate. In store experience excellent, staff went out of their way to inform me about product range and choices re prices and delivery. I needed a table and chairs in time for my 60th birthday and was able to get on line prices due to the timing of the shipment. The furniture arrived very promptly. Two more chairs are expected to arrive early December. I was very happy with how the delivery process was explained and carried out. The packaging of all the items was excellent to ensure no damage. The quality and the finish of the furniture is excellent and we have received lots of comments from friends about our new table and chairs. The only thing I am now waiting for is the care package, which was out of stock when I was in the store.”
“I would have given 5 stars for or experience with Icon By Design, but we were let down by a delayed delivery . That's not so bad in itself, however we had to call IBD and chase it up, who were unaware that the product was still sitting somewhere on a shelf. You'd think a better tracking system would be utilised that would alert them that the delivery had not taken place, and they check up on it. The table itself is very nice and the staff were always friendly to deal with.”
“We love our table. The service we received via the phone was polite, professional and informative. Our table arrived when it was stated it would. We have had many of our friends comment on how much they love our new Scandi table.”
“The head of the company came around to my place in his own time to help me put my table together. That is service over and above what you would normally expect. I hadn't realised it, but putting the table together was my responsibility and part of the reason for the low price. But as I am an older woman living on my own, he helped me out for no additional charge. Also I have been very happy with the table and get many admiring comments.”
“The passion and commitment to deliver a high end product, at a responsible price, whilst being very professional yet warm and real is clear in every interaction with icon by design. Thank you!”
