“Solid wood and we really liked the style (mid-century). It was also good it came in a variety of sizes as we have an awkward space - small but we still wanted a comfortable four seat table.Fantastic communication around delivery (we ordered chairs from someone else and it has been woeful - no communication or updates and has taken over 6 months - nearly 7 to get them delivered).”
“As a business consultant & also lecturer in business & marketing at Swinburne Uni, trust me I usually have more horror stories on the customer experience than I do exceptional ones. So I’m very happy to share my comments & feedback on your business.
I have a numerous reasons why I love Icon by Design…
First - products are amazing & high quality.
Second - love your story & business model
Third - being able to go into showroom to “touch & feel” products is so important
Fourth - the ability to order online (and pre-order for additional savings) is a win/win for both Icon by Design & the customer
Fifth - excellent post sale communications. Plenty of updates on when items are going to arrive & what the process involves
Sixth - SMS message that allows me several choices for delivery date/time
In fact, we love our new dining table & chairs so much we just ordered 2 additional chairs.
Great product from a terrific Australian business - well done!
Cheers,
Tracy”
