“I would give an overall 4.5 stars. I ordered an extendable table, 4 chairs and a bench. It came a month earlier than expected, which is not bad, but did not have the room ready yet. When I received the shipment, one chair was missing. They remedied the issue fairly quickly and with ease. I would give 5+ stars on customer service. The delivery experience was also 5 stars, they make it easy to schedule your delivery time and bring it right into your home. They offered to unpack as well, but I declined knowing my husband would want to put it together. The quality of furniture is 4 stars. Two chairs, where the wood layers have been pressed together are slightly rough to the touch. With time this may need to be sanded so not to snag clothing. The cushions could use a little more plushness. Overall, for the price and service I would give 4.5 stars.”
“The process of ordering was easy and as I waited for the order to be delivered, I received ongoing notifications which was reassuring. The notifications regarding the delivery process were clear and straightforward. The delivery was made as promised and in the early part of the time window. The day of delivery I called to check in and was helped by a rep who answered my questions. I love the table and chairs too. They are simple and stylish and just as advertised. This was my first time to purchase a larger piece of furniture online without seeing it ‘in person’ but I have been happy with the whole process. Thank you!”
“I absolutely love this table and chairs. The craftsmanship is excellent and the whole family is extremely pleased with how it has brightened up our house. I could not be happier with this purchase. Furthermore, every time I reached out for an update on the order, I received an excellent customer service response within 12-24 hours. Excellent company, amazing product.”
“In late February of this year, I moved into a new townhouse. I had to leave behind my dining table and chairs since there was not enough space for them in my new home. I scouted around online and ordered a new table from a popular company. It wasn't a table that I loved, just one I settled for. I began to wait. I waited for weeks, then months. Time after time, I received projected delivery dates. No table was ever delivered.
Once I had decided to cancel the order for that first table, I was ready to start looking again.
My general taste in home decor is simple and minimalist, but cozy. I prefer quality over quantity so I'm willing to invest in a few special pieces of furniture, even ones that may have a higher price tag.
I was not familiar with IconByDesign at this point but once I began seeing online images from this company, I was hooked. Simple lines. Quality wood furniture. I viewed the website again and again and carefully read customer reviews. The final decision was not a hard one.
Every interaction I've had with the employees at this company has been extremely positive. And delivery was fast, especially in this time when delays are the norm. The delivery experience itself was terrific and my furniture was here in my new home!
I've been using my furniture for a few weeks now and I couldn't be happier with my purchase. I look forward to many special meals around this table, shared with family and friends.”
“I was looking everywhere for a mid-century modern-looking dining table. I couldn't find anything. IconByDesign popped up on my Facebook feed and I LOVED the look of this set. Beautiful clean lines. And it's so well made. The hidden leave is great, no need to store it anywhere. I was worried it wouldn't be comfortable to sit on and I was wrong. It is very comfortable. The only reason I purchased this set is that they have all 5-star reviews and they deserve it.”
“Beautiful wood, very easy to add and then stow the extension leaf. Could not be happier with this purchase.
Fantastic experience with this company. Seamless from order placement to delivery to set up. The table and bench are gorgeous! Highly recommend Icon By Design!”
“This is just what I wanted in a table. Beautiful oak, extendable for family, Danish Modern/Midcentury design. I have just moved into a new apartment in a retirement community (pictures aren't even hung yet) and gave up all my old house furniture that was scaled too big for my new space. That, and I wanted Modern design.
The Midcentury/Danish Modern design of the furniture and the wood finishes are fabulous. It is just the vibe I wanted for my new apartment. Ordering was easy, and the white-glove delivery service was excellent.”
