“I only gave this 1 star because 0 wasn’t an option. Looks absolutely nothing like the photo, once assembled you have 2 massive seams on the outer edge where the shade Velcro’s (yes, that’s right, it Velcro’s) together. The material cos on this must of been within 25p, it’s absolutely appalling. And why does it not state anywhere that this comes in kit form and needs building? The instructions are written by someone who has clearly never assembled one of these in their life!”
Good Morning, our apologies for the issues that you have faced with the items and inconvenience caused. Please get in contact with our customer service team they would be happy to help with any queries that you have regarding the issues. You can contact them on customerservice@iconiclights.co.uk
“Nothing like the picture. Just very poor design and when we put one together it just looked very cheap and poorly thought out. I could of made one better myself from things I have laying around the house. But when my wife spoke to Iconic they explained how to send them back, which we have done, now just waiting for a refund (fingers crossed)”
Good Morning,
Please accept our apologies for this. Our customer service team are always happy to help in situations like these. A refund will take place for the items as soon as they are booked back in to the warehouse. Please allow 2-5 working days for this to take place.
Kind Regards
“Poor quality product. Also product was in kit form not told . Also instructions with shades was very poor in diagrams and information. Gold liner was also not part of shade. With shade fabricated there were two viable raised seams that were big and bulky that were unacceptable these shades are more suitable for students accommodation.”
