“I order a lot of things online...I mean A LOT of things online. haha I was absolutely blown away by the speed it arrived and the packaging utilized to ship all of my items. iGel clearly took the time to consider the items being shipped and packaged them in such a way as to ensure my products arrived to me all in one piece! I so so sooooo appreciate that. I hate ordering any type of nail stuff and it arriving broken and a total mess. Not this time. Thank you iGel! Looking forward to using my new goodies. :)”
“I love this option! I am a nail tech student and sometimes I need a specific color for a project I want to do. iGel already ships really fast, but the skip the line option really ensures I can get my product fast!”
“I love this option! I am a nail tech student and sometimes I need a specific color for a project I want to do. iGel already ships really fast, but the skip the line option really ensures I can get my product fast!”
“I’ve ordered from this company twice now and both times I’ve had issues. First not getting email confirming my orders. Also the shipping takes FOREVER with this company. It says that orders usually ships in 3-5 days but both times I’ve ordered from this company that hasn’t been the case.”
“VIP Pass - if an order is received by 3pm, it ships the same day. They don't just get your order together, but they ship it the same day. Great! However, that's not what happened. I placed an order on a Saturday with the VIP pass. Monday was a holiday. I knew that my order did not count as being received until Tuesday (no weekends/holidays count), prior to 3pm, and should have shipped same day, and I was fine with that. USPS received the pre-shipping notification that a package was going to be shipped, but USPS did not actually receive the item to be shipped until Wednesday night. If I have to pay to receive a package in a normal timeframe (5-7 days), then I expect the parameters of the deal being offered in exchange for a price to be met when I have honored my end of the deal (paying). When I requested a refund of the $5, which is what they guarantee - shipped same day, not shipped in 2 days - it took 20 minutes and what amounted to me having to "make the case" about why an electronic pre-shipping notification with no item received does not equal my order being shipped out the same day. I like your products but the customer service about that VIP pass left a bad taste for me. If you are counting a pre-shipping electronic notification to USPS as "shipped same day," then it's disingenuous. The word "pre" is a prefix, which means before...before shipping. So I hope that is not the case. I would still recommend the pass because without it, you won't get your order for a couple of weeks.”
