“I never received my candle as they were over sold when I placed my order. Very disappointed and then to receive a email months later to say it has been dispatched and asking for a review. Normally I love the service from imperial and the products but not sure what's going on at the moment”
“Zero stars, very unhappy customer will never re order or recommend to any more friends for the dishonest and un business like procedures too delivery of goods.
P.s. I ordered and PAYED IN ADVANCED and said product never came P.P.P.”
“My first imperial candle (have had melts before) smells lovely when not lit but cant smell it when lit? Very overpriced for what you get. Think i will stick to the melts”
“It's expensive, but considering there's a jewel inside and the candle is good quality and lasts a very long time, I think it was well worth the money :)”
“This was my first purchase from Imperial Candles and it was a present request. I was very disappointed to receive the candle in a damaged condition (broken glass) and even more disappointed that Imperial Candles could not replace it or even offer an alternative. My only option was to repackage the broken candle and return it for a refund but there was no compensation offered for this disappointment ands inconvenience. It is too early to receive my refund so I can't say that has happened either. This is my first experience with Imperial Candles and I willl NOT be using them again: they cannot package their goods to arrive intact and customer service is indifferent.”
